Knowledge, capabilities and practices associated with communicating business direction, goals and performance, developing and maintaining relationships and alliances, and conducting problem solving for effective decision making. Includes understanding of effective interpersonal and group communication principles and techniques to gather, comprehend and express ideas in an effective manner, and inform and influence others. Includes knowledge of techniques and approaches to resolve conflict and negotiate effective outcomes. Demonstrates ability to balance short-term needs with long-term priorities and consider complex cross-functional, cross-center, division, business and geographic implications when approaching problems or issues. Knows how to apply appropriate techniques, procedures and policies in the management of workforce to achieve work objectives and maintain effective and positive operational environments.